Professional staff and caring as well.
I was diagnosed with breast cancer and my surgeon recommended Dr. Rao to do the reconstruction work. I am someone who would never have visited a plastic surgeon without this issue and on top of a very traumatic diagnosis during COVID was not in a very good frame of mind. I can't say this emphatically enough that everyone on your team from the front desk staff to Laramie and the nurses on the team like Lindsey were all very kind and supportive through the process and their level of customer service really beats that of most other doctor's offices I have been in this fall which given the cancer diagnosis has been many. I was impressed with the manual I got and the pre-education and coaching so I knew what to expect and how best to heal.... all of that stuff really put me in a better frame of mind and I felt more in control of my own healing. Doctor Rao and his team have really have really exceeded my expectations. I want to admit that one my first visit still reeling from my diagnosis, I wasn't all that keen on Dr. Rao. Not because he wasn't nice or professional but because his focus seemed to be on the end result and I was still in a very raw place and grieving over being about to lose one if not 2 perfectly good breasts. I realize now that he was just trying to reassure me that in the end he was going to make me look good but I wasn't there yet. I am just saying this not as criticism as I am not sure in his place that I would have done anything differently but I wanted to say this more so he and others in the office have some insight in to where other cancer patients heads might be. Sincerely I have had many moments over the last few months where I have given thanks for Dr. Rao and have wanted to send a "thank you note" but this survey came first. As I have healed, even with the expanders in place can see now what good work he has done already and I feel more normal than I expected to and look better than I imagined. I will be ready to get these expanders out for sure!! But in the interim I can look at myself in the mirror with out shock and horror and I feel good about myself. I really am thankful for Dr. Rao's excellent work. I want to also thank dear Laramie who when she knew I was having a rough time, surprised me with a gift certificate for facial. That small act of kindness made me so good at a time when I was on an emotional roller coaster. Again another example of the stellar customer service of your team.
Very Satisfied! The nursing staff in Chevy Chase was wonderful and Dr. Rao did a great job!
Entire staff is knowledgeable, professional and friendly!
Dr. Rao was very competent and personable, and clearly explained my options for the procedure and his recommendation based on the latest science. Dr. Rao and the nurses were very patient and informative when I was deciding the size that I wanted to get. I am 100% satisfied with the end result and I wish I would have had the procedure sooner.
Dr. Rao is AMAZING. After finding out I had breast cancer, Dr. Rao was the surgeon that was part of my double mastectomy. His part was to put in the expanders and stitch me up cosmetically so I looked good afterwards. I was so impressed with the results after just the first stage of surgery. I wasn't expecting to look that "good" after getting my breasts removed! He was very professional and made me feel great knowing he could help make me look "normal". After a few months, it was time for him to swap out the expanders and put in the implants. They looked amazing! I didn't think I could look that good after getting my breasts cut off! Then I decided to get a tummy tuck at the same time when he swapped out my expanders and put in the breast implants. I had lost a lot of weight in the past 12 months and he was able to get rid of all the extra skin and fat and now I have perky boobs and flat stomach! He is amazing and I would recommend him 100%. Also - I found out about him through my breast cancer surgeon who told me if she ever had to get breast augmentation she would go to him! He is GREAT!
Dr. Rao was nice and his staff was great.
Overall the surgery seemed to go fine, but my recovery (need for drainage) went way beyond normal, and there was a bleeding event in the middle, too. Not sure what to make of that.
Everyone in the office was extremely friendly and professional! The doctors and nurses were very informative and very willing to answer questions.
The office staff is very pleasant and helpful always ready to help. Consult went well.
My neck and face look young again. [Single best thing is...] Have a side profile again.
Very thorough and kind
I don't believe the surgery was successful... because at the time, the cause of the issue had not been determined.
All were very professional along with being very kind. I feel much better about the outcome of this surgery than the first reconstruction surgery.
The best thing about the treatment results is that the shape of my breast is looking more "normal". Dr. Rao and his team were very thorough and made me feel comfortable the entire time.
I had a lot of complications and Dr. Rao was on top of it and very responsive and attentive. I still have a great result despite the problems.
Staff is always very attentive and caring. Dr. Rao is very skilled and I am very pleased with my results so far. Outcomes have been great.
Dr. Rao is amazing! Nursing and office staff are very friendly and make you feel very comfortable. I have a great experience every visit! Dr. Rao was able to keep my nipples after bilateral mastectomy and my breasts look amazing after all they have been through.
Everyone is pleasant and the doctors are attentive and talented!
I had a series of procedures: mastectomy, reconstruction and removal of tissue expanders, and revision of reconstruction. All throughout, Dr. Rao was very clear, thorough, and complete in explaining to me the procedure and expectations for each procedure, and he was receptive and thorough in answering my questions about the details of each procedure. The results of each surgery are exquisite, which is a testament in Dr. Rao's excellence as a plastic surgeon. His nursing staff in the Annandale office (Tina, Saiphon, Lindsey, and the others) as well as the ladies at Reception were very professional, thorough, and caring in relating to me during pre-op, post-op, and follow-up visits. Laramie Johnson, the scheduling coordinator, was likewise very professional, thorough, and very nice and pleasant throughout my surgical experience. The reconstruction revision was held at Glen Echo Surgical Center and the staff--from receptionist, the Pre-op nurse, Betsy, the OR nurse (Maria), the anesthesiologist (apologies that I missed to get her name) gave me complete and clear explanation of the procedure. Vasti, the post-op nurse was very caring and thorough in making sure of my comfort and that post-op discharge information was clear to me and to be aware of signs and symptoms to watch for.