have seen Dr Lex many times and I am very satisfied with everything he has done
I felt like another person they were pushing through the door. Upon arrival (to which I was asked to arrive 30 minutes early for) I waited quite a while. I work in an ASC myself and I know he struggle of a late flight or traffic. The lady at check in acted annoyed to talk to me, was not pleasant, seemed like I was just a consultation so she was not invested in me. I waited in a full waiting room along with a dog and the strong smell of cigarette smoke. I knew if I got my paperwork in first I would most likely be taken back sooner than later. I was taken back by a nurse whom I don't even know the name of and she really didn't seem to care that I was in the office. I wanted for a short amount of time in the waiting room when the Dr arrived. He really did not address my main concerns. I don't know if I made a mistake in scheduling with the wrong surgeon or if he was over all not interested in the issues I had. I was not pleased with the consultation and I felt as if it were a waste of my time. I never did hear an estimate of what it would cost. I was told to call back in. To be honest the cost could have swayed my opinion on wether I was going to get the surgery or not but I felt as though it was more work on my part to try and schedule with this doctors office. For that reason I have decided to try and make an appointment with a different doctor. I'm sure Dr Lex is a great surgeon, I did not feel like he was particularly interested in helping me and when someone is going to be cutting and probing on your face you want to feel like they care.
The Doctor made me feel very comfortable about my decision to have this surgery. He explained how the surgery was performed which I appreciated.
Friendly people and good answers to my questions, option selected perfect for me and not too much.
Dr. Lex and his staff were wonderful to me, answering the many questions I had, without making me feel silly for asking! They treated my husband and me with respect and I was very confident that they would take good care of me. The outcome of the surgery was WAY beyond my wildest dreams, and Dr. Lex did a magnificent job! He is my hero now! Thank You Dr. Lex!
I felt very comfortable with Dr. Lex and feel that he has the background and experience to take care of what my need is. The lady from his office who contacted me by phone was very, very kind and helpful.
Dr Lex is very professional and makes it very comfortable. Teresa is also wonderful. She returns calls timely and is easily reachable. Awesome office staff!!
Complications prevented implants being replaced.
I had a face lift by Dr. Lex and am thoroughly delighted with the results. His entire team was kind and professional, the surgical center was clean and comfortable and Dr. Lex provided such skillful attention to my procedure. All of my questions and concerns were addressed at each visit and I always felt great confidence in Dr. Lex's attention and professional skill. I love my new, refreshed look!
Telephone calls and all questions answered promptly and courteously.
never before had plastic surgery,was nervous but the people involved were very reassuring and pleasant.
disappointed in the cost of the procedure.I had checked before and it was half the amount them.Couldn't do it until my husband agreed with me. By then it had doubled. :(
I ended up going to a different doctor in Scottsdale. Their customer service has been amazing from the time I set foot in their office and after my procedure. I made my appt & they called the day prior to remind me. When I arrived they offered me bottled water and when my wait was extended they moved me to the tv room. When I saw the patient coord we figured out what I wanted, she gave me pricing with a military discount and applied for financing right then and there. My credit isn't perfect but she found me something. With that incentive I scheduled my procedure for the following week. I was given meds to reduce swelling and bruising prior to the procedure and all my scripts to fill prior to the procedure. I was called of when to start my meds and on the day of procedure the nurses were friendly. After my procedure the actual doctor who did the liposuction called me on my cell phone later that day to see how I was doing. Every day since my procedure I receive an email from them on what to expect. It's amazing. I will go to them for all future procedures.
I have had 4 surgeries with Dr Lex and will use him in the future. They are always make me feel comfortable.
My surgery turned out terrible. Dr. Lex couldn't care less about the follow up care or the possibility that he did a bad face life. The front office staff was rude. I had to wait with my face in bandages for 15 minutes while the check out scheduler was on the phone with someone else .Rather than put that person on hold for 1 min to schedule my follow up I had to wait.
I have been a patient of this surgeon over the years, and he has NEVER rushed during time with me, has always explained procedures to me, and is always familiar with my history. I appreciate that Dr. Lex never makes me feel as if it's the first time he's met me; I've had that experience before elsewhere. Plus, he does beautiful work!
Dr. Lex is great to work with. He is respectful and listens carefully to the outcomes you a s a patient are expecting. The staff were also consistently friendly.
Staff was friendly and thoroughly informative. All my questions were kindly answered by the staff and doctor, including some very difficult questions. I felt very comfortable having this procedure done by this practice.